Ready to elevate your marketing game with Influencer Marketing?
Our team of experts will be happy to show you our influencer platform in action and discuss your individual needs and aspirations.
The prominence of social networks in human interactions is undeniable. In fact, it is estimated that by 2025 there will be approximately 5.4 billion active users of social networks worldwide; and in the specific case of Spain, the number of users is estimated to exceed 43 million. Faced with the power that these platforms have acquired, it is necessary for brands to listen to what users are saying about them. For this reason, in this article we will explore the best practices so that companies can apply social listening in their marketing strategies with influencers in an optimal way.
Social listening refers to the practice of monitoring and analyzing what is being said on social networks and other digital media about your brand, company, product or specific topic. The goal of social listening is to better understand the perception and opinions of consumers and the general public and then use that information to make decisions for your company.
Social listening involves tracking keywords, hashtags, and mentions on social networks, as well as analyzing comments, posts, and messages from users on platforms such as Twitter, Facebook, Instagram and LinkedIn, among others. This technique can be used by companies, organizations and individuals to monitor their online reputation, conduct market research, identify trends, and get ideas to improve their product or service.
Social listening is carried out through the use of social media monitoring and analysis tools which allow you to collect and analyze large amounts of data in real time. Below, we explain the basic steps to carry out social listening on your digital platforms:
The first step you should take is to define the objectives of social listening and the keywords or topics of interest you want to monitor. Some of the most frequent objectives to apply social listening are: measure brand positioning, understand the performance of campaigns, identify sales opportunities, monitor potential public relations problems, or simply improve customer service processes.
Once you have defined your objectives and keywords, the next step is to monitor social networks and other digital media where these terms are mentioned. Remember that each social network has its own particularities and user profiles, so you will have to select the most important data to analyze. The analysis can be done using specialized tools that allow you to perform real-time searches and collect data from multiple communication channels.
Social listening tools can identify patterns, trends, common themes and changes in the behavior of your audience on social networks and other digital media. They can also identify the feelings and emotions associated with user mentions and comments.
Finally, the data and analysis obtained through social listening can be used to make business decisions, improve brand reputation, adjust marketing strategy, and improve customer experience. For example, if it is identified that consumers are complaining about a specific aspect of the product, steps can be taken to improve it and satisfy customer needs.
Social listening is a very valuable tool to include in your influencer marketing strategy for several reasons.
To identify influencers through social listening, we suggest these general steps:
By using social listening to identify influencers, you can find people relevant to your brand who have a large and engaged audience. This can help you increase the reach of your message and improve your online marketing strategy.
Social listening, as we mentioned before, is the process of analyzing what is said g about a brand in different social networks; its objective is focused on understanding the opinions, feelings and opinions of users.
On the other hand, we have social monitoring, which refers to a smaller scale management and actively monitors day by day the different social networks and other online channels in search of specific mentions. The objective of social monitoring is to detect and respond quickly to negative or problematic mentions in order to protect the reputation of companies.
In other words, network monitoring is a short-term solution to address particular situations that may arise while social listening is a long-term strategic solution that allows companies to make informed and more accurate decisions based on their communication and marketing objectives.
In social networks you have the possibility to track several metrics that vary according to the objectives of your marketing strategy. These are some of the most important metrics and KPIs you should consider when applying social listening for your brand.
To measure your brand awareness you can review the following metrics:
Learn about the best tools to find the right influencers for your marketing strategy.
For many, Netflix is one of the smartest companies in listening to what its users are talking about regarding the different productions it launches on the platform. On numerous occasions we have seen how Netflix, through its social networks, joins trends and generates content that ends up going viral thanks to the company’s astuteness in connecting with its audience. Also, Netflix has a high level of response to the comments made by its users, especially on networks such as Facebook and Twitter.
One of the most successful campaigns recognized so far of social listening was one that arose from the comments and memes of many Internet users who expressed their experiences when watching movies and ended up falling asleep. In response to this, Netflix launched “smart socks” to pause what you are watching when it detects that you have fallen asleep.
The reality behind the campaign is not that the platform decided to put a new product on sale, but to promote the idea of keeping users connected with the productions and not missing any detail.
A smart way to use social listening as an opportunity to increase traffic to your website can be seen with Nestlé. The brand decided to conduct a social media analysis, choosing TikTok as the central platform for its campaign. The aim of the strategy was to convey the idea that you don’t need to be a professional to create great recipes, motivating the younger audience to reproduce recipes uploaded on their website.
During the campaign, dance and singing challenges were created using the hashtag #Nesttok, allowing users to show their creativity. In addition, a contest was organized in which users could submit videos showing how they enjoyed their Nestlé products, which generated a large number of entries and engagement.
The campaign’s use of 30 micro-influencers was a success in terms of reach and engagement, demonstrating that social listening as a way of identifying opportunities to achieve business objectives and formulating more successful campaigns is extremely useful.
Read also: 6 tips to master influencer marketing on TikTok.
L’Oréal has used social listening to collect and analyze online conversations related to its brand and products to better understand consumer opinions and expectations. The company has used this data to improve its marketing strategy and to tailor its online messages and content to better meet customer needs.
L’Oréal’s social listening campaign has also enabled the company to identify opportunities for improvement in specific areas, such as the quality of customer service and the online user experience. By listening to consumers’ opinions and needs, the company has been able to better adapt to the market and deliver a more satisfying customer experience.
Kolsquare is Europe’s leading Influencer Marketing platform, a data-driven solution that allows brands to scale their KOL Marketing strategies and implement authentic partnerships with KOLs (Key Opinion Leaders). Kolsquare’s technology enables marketing professionals to easily identify the best Content Creators profiles by filtering their content and audience, and to build and manage their campaigns from A to Z, including measuring results and benchmarking performance against competitors. Kolsquare has built the largest community of influencer marketing experts in the world, and offers hundreds of customers (Coca-Cola, Netflix, Sony Music, Publicis, Sézane, Sephora, El Corte Inglés, Lacoste, …) the latest Big Data, AI and Machine Learning technologies to drive inspiring partnerships, tapping into an exhaustive network covering 100% of KOLs with more than 5,000 followers in 180 countries on Instagram, TikTok, Twitter, Facebook and YouTube. As a Benefit Company, Kolsquare has been pioneering Responsible Influence by championing transparency, ethical practices, and meaningful collaborations to inspire change.